PAYMENT PROCEDURES, TERMS & CONDITIONS


Dear Sir / Madam,


Thank you for choosing Martsam Tour & Travel to assist you with your travel arrangements.

TERMS AND CONDITIONS

The following terms and conditions apply to all Tours organized by Martsam Tour & Travel.
For this purpose, the term “Tours” shall include all room accommodation bookings at hotels, resorts, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Martsam Travel.

Payment for Trip: We do ask for deposits and we kindly request that payment is made in the following manner:

  • 25% of the total cost of the booking is required at the time booking is confirmed.
  • 100% of the total cost of the booking on or before 20 days prior to departure.
  • We have the right to cancel the booking should you fail to provide full payment by the due date.


Deposits can be made to:

Deposit and wire transfer instructions will be sending by email

Credit Cards:

We gladly accept American Express, Visa and MasterCard and will request you to fill out a Credit Card Authorization form.  
Please go to our website: www.martsam.com and you´ll find the icon of PayPal. Double click and the authorization form appears.

Please confirm by fax or by e-mail the details of the wire transfer or bank deposit, amount sent and which trip the payment references.

Cancellations and Refunds: If it becomes necessary for you to cancel your trip, the following fees will apply computed as of the date of receipt of written cancellation notice.

Minimum fee:


30 days or more prior to arrival:


  • All non refundable deposits, surcharges and deposits will be charged
  • A cancellation fee of 10% of the entire trip cost will be charged


30-15 days prior to arrival:

  • All non refundable deposits, surcharges and deposits will be charged
  • A cancellation fee of 25% of the entire trip cost will be charged


15 days or less:

  • All non refundable deposits, surcharges and deposits will be charged
  • 100% of trip cost will be charged


IMPORTANT NOTICE:

We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

Insurance


* We highly recommend that all clients purchase trip cancellation insurance.

It is a condition of the agreement between us that you take out adequate Vacation insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such any of central American countries Travel Insurance coverage prior to your Travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify Martsam Travel Agency and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such Central America travel insurance been in force.

If you have any questions regarding your reservation, cancellation, payment or travel arrangements please contact us and we would be happy to assist.

The Mayan World

This land remains full of magic and mysticism, with its people, mountains, rivers, volcanoes, seas, their cultures and traditions, all in its natural state and now offering a mosaic of opportunities for travelers seeking an adventure full of adrenaline or peace and relaxation of hotels hidden in the lush rainforest or the quiet white sand beaches and the music of the sea.


Cruise Shore & Inland Trips

Martsam Travel has selected fantastic destinations to satisfy the expectations of the Cruise Ship Travelers, having in mind time and distances to enjoy the maximum of the activities selected such as Birding tours, cultural tours or a mix of birdwatching and culture.

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Martsam Tour and Travel Partners


Martsam Tour & Travel Contact Information


Antigua Guatemala
Phone: (502) 7832-2742
Mobile: (502) 5417-5517
www.martsam.com

Los Angeles CA
Phone: (305) 395-3935
Call Toll Free
1-866 832 2776


Flores Peten, Guatemala
Phone: (502) 7867-5093
(502) 7867-5377
info@martsam.com